Question 1

Do you accept insurance?

Accepted Answer

To provide the highest level of personalized care, we do not bill insurance companies directly. This allows us to spend more time with you, offer more comprehensive testing, and focus on long-term wellness rather than just "sick care."

Question 2

Can I use my HSA or FSA?

Accepted Answer

In many cases, Yes!
Most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) allow you to pay for clinical visits and lab work. We can provide you with an itemized receipt (superbill) that you can submit for reimbursement or documentation.

Question 3

Why shouldn't I just go to my primary care doctor?

Accepted Answer

Most primary care visits are limited to 15 minutes by insurance constraints. Men’s health—specifically hormone optimization and performance—requires a deeper dive into lab work and lifestyle. We offer a specialized focus that most general practices simply aren't staffed to provide.

Question 4

What happens during my first visit?

Accepted Answer

Your initial consultation is a deep dive. We’ll discuss your medical history, current symptoms, and goals. We’ll order a comprehensive "Men’s Health Panel" of bloodwork to get a clear picture of what’s happening under the hood.

Question 5

How soon will I see results?

Accepted Answer

Every man is different, but many patients report improvements in energy and mental clarity within the first 3 to 4 weeks of starting a customized treatment plan. Physical changes in body composition and strength typically follow shortly after.

Question 6

Is my treatment kept private?

Accepted Answer

Absolutely.
We prioritize your privacy. Because we do not bill insurance, your medical records are not shared with third-party payers unless you explicitly request it. We utilize a secure, HIPAA-compliant patient portal for all communications.

Question 7

Do I have to come into the office every time?

Accepted Answer

We love seeing our patients in person, especially for the initial workup. However, for follow-up care and routine check-ins, we offer convenient Telehealth appointments so you can check in from home or the office—no need to fight traffic

Question 8

How do I get my medications?

Accepted Answer

We work with reputable pharmacies that can ship your medications directly to your door anywhere in the islands, or we can send prescriptions to your local pharmacy of choice.

Question 9

What is a 329 card?

Accepted Answer

The HI Club for Wellness provides certification for medical cannabis in Hawaii. For a patient to use medical marijuana, they must obtain a 329 card, which the Department of Health issues after an appointment with a qualifying provider. Our expert team works with patients to help them understand the process and guide them through the steps to obtain a 329 card.

Question 10

I QUALIFY! What's next?

Accepted Answer

• You must register for a Department of Health (DOH) account 
 • Click here to register.(https://medmj.ehawaii.gov/medmj/welcome)
 • Be sure to have your ID or Patient/Caregiver/Grow Site Certification Forms, as applicable ready to upload on the DOH website.
 • Designate your provider as Marie Bernadette Mendrun
 • It will ask you to pay the State Application fee 
 • We will schedule a telehealth appointment  with you via our HIPAA compliant platform
 • Be prepared to provide any information confirming your chronic condition.

Question 11

How do I renew my 329 card with The HI Club for Wellness?

Accepted Answer

• Schedule an appointment with our provider for a renewal.
 • Before your appointment, log in to your account on the State's Website (https://medmj.ehawaii.gov/medmj/welcome)and pay the renewal fees:
(https://medmj.ehawaii.gov/medmj/welcome)
    • 1-year renewal: $35
    • 2-year renewal: $70

• Once an appointment is scheduled, a link will be sent to you for a virtual waiting room for a telehealth visit. 
 • Renewals can be submitted 60 days before the expiration date.

Question 12

What are the costs for certification and renewal, and what payment methods do you accept?

Accepted Answer

New certification:
 • $105 for 1 year certification
​
Full service:
 • Additional $15 to assist with submitting the state application
1-year Renewal:
 • $105
​
2-year Renewal is available to existing patients with our clinic (per state regulations):
 • $200
​
Forms of payment:
Credit card, debit card, Venmo

Discounts:
$10 off for:
	- Kupuna
	- Veterans
	- Healthcare workers
	- Cannabis industry employees
	- 2 or more people seen the same day

Question 13

Do I qualify as a caregiver?

Accepted Answer

- Patients may designate a caregiver to assist them in obtaining their medical cannabis from the dispensary if they are too ill to do so.

- A caregiver:
* Must be 18 years or older.
* Cannot be the qualifying patient themselves.
* Cannot be the qualifying patient's physician or Advanced Practice Registered Nurse (APRN).
* Must agree to be responsible for managing the qualifying patient's well-being regarding their medical cannabis use.
* Special rule for minors or adults lacking legal capacity: The primary caregiver must be a parent, guardian, or person with legal custody.
* A qualifying patient can only have one primary caregiver at any given time.
* Exception for caregivers of multiple minors: If the primary caregiver is the parent, guardian, or legal custodian of more than one minor qualifying patient, they can be responsible for all of those minors.
- Caregivers must be designated by the qualifying patient on the application and registered with the DOH in the Medical Cannabis Registry Program.
- Misleading or fraudulent information on the application may result in the revocation of the registration card and negate the ability to assert the medical use of cannabis as an affirmative defense to any prosecution involving cannabis.
-If the qualifying patient decides to switch caregivers and informs the DOH, both the patient's and the original caregiver's cards will be invalidated. The patient will receive a new card along with the new caregiver, but the original caregiver will not be covered anymore.

329 Card Certification

Medical Conditions That Qualify

The following debilitating medical conditions qualify for medical cannabis use in Hawaii:

Frequently asked questions

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